Privacy Policy

Last modified: November 13, 2009 is an online community and marketplace that provides small business owners with a support structure similar to that of the largest corporations as well as a forum to exchange useful information. Although this website will be accessible to members of the general public, some content will be restricted to users who sign in as members. ("BizAssist" or the "Website") is a membership service operated by Davis + Henderson, Limited Partnership ("Davis + Henderson"). Davis + Henderson has been a trusted provider of products and services for over 100 years and we are committed to protecting the privacy of our customers. For that reason, we have taken, and will continue to take, measures that protect the privacy of personal information held by us. "Personal Information" means any information about an identifiable individual but does not include the name, title or business address or telephone number of an employee of an organization.

BizAssist's Privacy Policy (the "Privacy Policy") is designed to help you understand how we collect and use the Personal Information that you provide on BizAssist and to whom this information may be disclosed.


By visiting the Website or by registering as a member of BizAssist, you consent to the collection, use and disclosure of your Personal Information as described in this Privacy Policy.

You may withdraw your consent to the use of your Personal Information by contacting the Privacy Officer as provided below. However, if you withdraw your consent, you will not be able to participate as a member of BizAssist.

Collection of Personal Information

When you visit BizAssist, website use information is collected by us as you interact with our Website, and, if you register as a member of BizAssist, you may disclose Personal Information in connection with your registration and as may be provided by you on your profile. In addition, you may disclose Personal Information by providing articles that are posted on the Website, and by posting comments on your blog and by participating in Website forums.

When you enter the Website as a registered member or not, we collect certain information from your browser using "cookies." Cookies are small files that are stored on your computer that help us to optimize your experience on the Website. We may also use Web Beacons which are electronic images used to track the movement of a visitor on the Website. Web Beacons allow us to count visits to certain web pages and to access cookies. Your browser software allows you to disable and delete cookies. If you choose to do so, this may interfere with your ability to personalize and be recognized by the Website, and/or this may slow down the performance of the Website.

When you register as a member with BizAssist, you must provide us with the following personal information:

»screen name;

»first name;

»last name;

»email address;

»password, to be used by you on the site;

»a security question, to enable us to authenticate you when you call us for assistance;

»an answer to the security question;

»general geographic location of your business; and

»name of your financial institution (if applicable).

Your screen name will appear on your profile. Your email address and the general geographic location of your business may appear on your profile if you choose.

In addition, you may choose to provide other information about you and your business which can be posted on your profile. Such information may include but is not limited to:

»business name;


»phone number;

»business description;

»member photograph;

»favourite business websites;

»business philosophy; and

»biggest challenge, biggest success, etc.

If you do not wish any of this other information to appear on your profile, you do not need to provide this information.

When you become a member with BizAssist, you may post information to your profile, browse events, join forums, contribute articles and blogs and search for other members by name or keyword. We collect this information so that we can provide you BizAssist services including those which offer personalized features. In most cases, we retain any Personal Information associated with these features so long as it is required for BizAssist to provide these features to you.

All Personal Information collected by BizAssist is stored in Canada.

Use of Your Personal Information

When you register with BizAssist, you create your own profile and privacy settings, and choose your desired frequency of email notifications through your own email settings. Your profile information is displayed to members and may be displayed to non-member users of BizAssist depending on the privacy settings you enable.

We will use your Personal Information to:

»administer your account with us, such as for billing purposes;

»administer the business information you wish to disclose to other BizAssist members and non-members;

»understand your needs and preferences so that we may notify you of new service offerings or send you advertisements that respond to your needs or preferences;

»use your information on an aggregate, non-identified basis for the purposes of planning the service and assisting other Partners;

»understand your line of business and geographic location, which may assist others permitted to view that information in locating you;

»process access requests; and

»provide a record of correspondence with you, whether by telephone, mail, fax or email, to ensure instructions are properly followed and to ensure customer service levels are maintained.

Profile information is used by BizAssist primarily to be presented back to and edited by you when you access the service and to be presented to others permitted to view that information. You can specify the amount and type of information you want to provide to other members and non-members of the Website. However, screen name as presented on your profile will always be accessible by other members. In some cases, depending on the services of BizAssist you use, other members may be able to supplement your profile with ratings and rankings based on your contributions to BizAssist. In addition, your contributions to the Website, and depending on your privacy settings, other portions of your information may be made available to third party search engines.

Disclosure of Personal Information

You agree to the disclosure of your Personal Information to other BizAssist members and others as provided by you through your participation in the Website and indicated by your privacy settings. BizAssist will not disclose your Personal Information to any other persons without your prior consent, other than as provided for herein.

BizAssist may provide any of your Personal Information to its external suppliers, but only to fulfill the purposes as described in this Privacy Policy. When we do, we select a company carefully and, by contractual means, confirm that it uses security standards comparable to those of BizAssist.

BizAssist may disclose Personal Information where necessary for the establishment, exercise or defence of legal claims, as part of the administration of our loss prevention program, or as otherwise permitted by law, for example:

»to a government institution, law enforcement or other authority that has lawful authority to obtain the information;

»to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;

»in urgent circumstances to protect the life, health or security of any person; or

»to comply with court rules regarding the production of records and information.

We may transfer (or otherwise make available) your Personal Information to our affiliates and other third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, host our Website, operate certain of its features, serve advertisements on our Website, send email, SMS text messages or other communications, run our contests and promotions, conduct customer research, manage and analyze data and our advertising effectiveness.

We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of BizAssist or Davis + Henderson or any affiliate thereof or as part of a corporate reorganization or stock sale or other change in corporate control.

When you use BizAssist, information that you choose to share with other BizAssist members may be shared with non-member users in accordance with the privacy settings you select. All such sharing of information is done at your own risk. Please keep in mind that comments, messages and other information that you post to the Website may become publicly available.


We have adopted reasonable security measures in an effort to protect Personal Information from loss, misuse or alteration while it is under our control. We use reasonable technical, contractual, administrative and physical measures to protect against unauthorized access. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure and, therefore, we cannot ensure or warrant the security of any such information.

When you transmit Personal Information on-line to the Website for payment purposes, that information is encrypted using the SSL security protocol (Secure Sockets Layer) which encrypts all information prior to transmitting it over the Internet. We also use SSL to allow you to securely view your on-line account and registration information.

Other than limited access by BizAssist in order to carry out account administration functions as described above, the Personal Information you create in your profile is accessible only by you using a password created by you. To protect the integrity of your profile, you must keep your password confidential. You are responsible for all uses of BizAssist by anyone using your password.

Links to Third Party Websites

The Website may contain links to other websites that operate independently of BizAssist and are not under our control. We provide links to other websites solely for your convenience and information. Other websites may have their own terms of use and privacy notices, which we suggest you review if you visit any linked websites. BizAssist is not responsible for information that is collected through those websites or for any other use or disclosure of information by the operators of those websites.

Access and Update Your Personal Information

You may update, review or correct your information at any time on-line by accessing your password-protected registration page via the "My BizAssist" area of the Website or by contacting our Privacy Officer as specified under "Contact Us" below.

Changes to the BizAssist Privacy Policy

Since BizAssist regularly reviews all of its policies and procedures, we may change our Privacy Policy from time to time without notice. The last time this Privacy Policy was updated will appear at the top of the page. If we materially change our practices in processing Personal Information, we will notify you by posting an updated policy in place of this Privacy Policy, so you will always know what information we collect, how we use it and with whom we share it. Your continued access and use of the Website after the effective date of any changes to this Privacy Policy constitutes your acceptance of all such changes.

Contact Us; Questions or Concerns

We welcome you to contact us at any time should you have any questions, comments or concerns regarding this Privacy Policy or about our collection, use and disclosure of your Personal Information. Please contact our Privacy Officer below:

Privacy Officer
Davis + Henderson
Suite 201, 939 Eglinton Ave East
Toronto, Ontario
M4G 4H7

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